What could Twitter, Reddit, and Azuki have done better?
Hi frens,
Twitter
After the massive layoff by Elon Musk, Twitter struggled to even remain functional.
Recently, Elon Musk (yep, from a personal account, not Twitter’s official account) announced that free users can only read 600 posts (and raised to 1k within 5 hours).
It went into effect without prior notice, immediately.
Let’s ignore all the hypotheses why Twitter made that policy (AI data scraping, self-DDoS 🤡, GCP billing, etc.).
For most people who don’t keep up closely, what’s your impression of that?
“Twitter is turning into a paid service. I’ll find another free alternative.”
It could have been done more gracefully.
Reddit
Reddit announced API pricing and gave only 30 days for migrating. Reddit CEO said, ”We acknowledge that the timeline we gave was tight.”
Some 3rd party clients went out of business, most notably Apollo for Reddit.
For most people who don’t keep up closely, what’s your impression of that?
“The blackout protest has made life inconvenient, but it will come back normal.”
It could have been done more gracefully.
Azuki
One of the top NFT projects, Azuki, released its new collection, Elementals, and held a Las Vegas event:
Each presale was given only 10 minutes.
It was just designed for FOMO, Fear Of Missing Out. How bad could it be? I doubt any technical team would dare to guarantee functionality throughout such short period of time.
For most people who don’t keep up closely, what’s your impression of that?
“Is web3 a new form of culture, or, just cult? I’ll just stay away from it. NFTs are just scams for taking out your money.”
It could have been done more gracefully.
Express your respect
Those examples are just how top management or marketing overrides reasonable product operation.
Let’s not forget the hard lesson from Steve Jobs, in 1995:
If you’re truly serious about product development and your customers, express your respect for people’s time, and vice versa.
That’s how we do in the real world.
Your friend,
Denken